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Hi all Shoples Customers,

Please see below taken from our partners Aust Post.

COVID-19 is having a higher than usual impact

Domestic impacts

Post Offices remain open and we’re still delivering

  • Deliveries are continuing as usual (including on weekends in some areas) and our Post Offices remain open.
  • Parcel Post collections from eCommerce merchants have resumed as normal, following a temporary pause in NSW, VIC and ACT. Learn more

Delays may be experienced

  • Some parcel deliveries are being delayed due to major COVID-19 disruptions. 
  • Wine deliveries are particularly affected as they need to be processed manually.

For a complete list of issues affecting our domestic services, please see our domestic updates.

What to do if your parcel is late 

  • we recommend our tracking or via our customer service info@shoples.store. We'll provide the most accurate and up to date info we have. 
  • If your parcel is more than 15 business days late, please lodge a late item enquiry with info@shoples.store 
     

International impacts

Deliveries to and from overseas depend on overseas postal and delivery services. Restrictions and operating constraints are causing delays in most countries.

  • Some countries are not currently accepting parcels. 
  • Fewer international flights mean some items may be delayed.
  • Items may be held longer than usual by Australian and overseas customs authorities.

For a complete list of issues affecting our international services, please go to https://auspost.com.au/service-updates/current-covid-19-impacts