Return & Refunds

Change of mind? 

Please note that we do not refund money for wrong orders or change of mind, so please choose carefully instead we issue a coupon or voucher with same value of item you chose.

Each item is processed according to the vendors agreement, if you have a faulty product please email us within 24 hours of receipt. Your case will be treated with care and you will be sent details of how to obtain a refund or replacement.

Please note for returns we are unable to cover the shipping cost.

*Please note for sanitary reasons items like toiletries such as toothbrush, used hair or makeup sets and brushes, or any of the like products opened, will not be refunded.

When will I get my refund?

After assessment of the product, please allow up to 10 working days for your return to be received and processed, we'll notify you by email.

Delivery & Shipping

STANDARD LOCAL DELIVERY (AUSTRALIA ONLY)

FREE with an Estimated 19-29 business days for delivery after dispatch*

Warehouse dispatch takes 1-3 days upon order. (Depending on stock ordered.)

Some items may be shipped from our International APAC region but don't worry, we'll ship your purchases promptly to you. 

Please note, should you not be home for the delivery, you will receive a card from your local post office in order to pick up from Australia Post. 

Your order is estimated to arrive within 19-29 Days. 

Factors such as delayed logistics and customs clearings may have an impact on the delivery time. 

USA, EUROPE, INTERNATIONAL OR WORLD DELIVERY

FLAT fee of AUD $20.00  includes 15-29 days.

Some countries may receive earlier or later than indicated. 

**Dispatch can take 2-5 days depending on stock ordered.

*Chinese New Year & Public Holidays/ Christmas/ Holidays may affect shipping times 

EXPRESS LOCAL DELIVERY (AUS) including TAS

We encourage shoppers to email us first before buying, if fast delivery is allowed for a particular product. Although we do only provide standard 'Free shipping' but we understand that you might require it quick ASAP, so just drop us a message! email at info@shoples.store If the item has been purchased then we cannot guarantee the express service.

We will get back to you within 1-2 hours of message.

If you live overseas and have a question about shipping rates or your country is not listed above please contact us. International shipping times may vary. Our international shipping rates do not cover local taxes or import duties. Please contact your local customs or Post Office for information on your country's import regulations and costs.

FREE SHIPPING POLICY:

Shoples provides the 'Free Shipping' service to our customers. It therefore states that the term 'Free shipping' means between dates 15-30 days, the item will be delivered within this window or may take longer. It does not guarantee a faster shipment method but depending on supplier's product, it may be shipped earlier.  Of course, certain products may come from our overseas vendors, therefore it may take longer with dispatchment days. Shoples ensures that you are updated through our customer service team and tracking service. Shoples does not take responsibility of customs officials and local postal authorities delays. In the event that your parcel is taking longer then we suggest you to contact us for a resolution.