Novia Bridal Gown
Shipping
Australia
USA
United Kingdom
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
*During sale periods, please allow additional time to receive your order.
Shipping times are provided by various couriers and can vary depending on shipping location and other external factors.
Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.
Chinese New Year Holiday will affect times usually around February-March but we are working on better shipping.
FREE SHIPPING
Enjoy free shipping when you spend over $50 AUD** Yes! that's all! If you shop to you drop and go over the threshold limit then we'll be happy to pay for your delivery - Absolutely FREE! * Remember T&C's apply though. Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. *Conditions *Must reach threshold at checkout, not including shipping or cannot be used with other promotional coupon/codes.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
Currency for International customers - Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency)
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Some orders total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD or local currency. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
PO BOXES
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed.
Return & Refunds
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our Website. Please however remember that our returns policy is in addition to your rights under the Australian Consumer Law which we will always stand by.
AUSTRALIAN CONSUMER LAW
Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
Refund & Return Policy/ 30-Day Return Policy
We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, we offer a hassle-free 30-day return policy. All refunds are returned with a store gift card amount. Please notify Shoples within 48 hours of receiving your products. Timely communication is essential for processing your request.
Here's how it works:
Eligibility:
- Returns are accepted within 48 hours of receiving your product. It will take 30 days from the date of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Sale or discounted items are only eligible for returns if they are defective or damaged.
If you need to initiate a return or refund, please review our policy below:
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Notification Period: To request a refund, please notify Shoples within 48 hours of receiving your products. Timely communication is essential for processing your request.
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Proof of Quality: All returns may require a photo as proof to help us assess the quality of the product and determine eligibility for a return.
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Shipping Costs: Most products will be exempt from shipping costs for returns. However, if a product is not eligible for free return shipping, the customer will be responsible for covering those costs.
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Inspection Criteria: All returns are subject to inspection. Products that have been worn, soiled, altered, or damaged are not eligible for return.
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Unauthorized Returns: Returns sent without prior authorization will be returned to the sender without a refund. Please ensure you have received approval from our returns department before sending any items back.
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Processing Time: Once your return is authorized and received, it will be processed within 3-5 working days. You will be notified once your return has been completed.
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Change of Mind or Size Issues: Shoples does not accept returns for change of mind or inappropriate size choices. Instead, we offer a store gift card for the same value as the product if you wish to return or exchange.
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Right to Refuse Returns: Our returns department reserves the right to refuse any returned item that does not meet the original condition. In such cases, we may require you to pay our reasonable postage costs before we return the item to you.
We appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team. Thank you for choosing Shoples!
Size Guide
If there is no size chart displaying at all then please refer to the below.
Our size guide is based on the body measurements below and should be used as a guide only! Different styles may differ across various fabrics and designs.
If you would like assistance with sizing, our customer service team are more than happy to help DM or email us; info@shoples.store
If it shows Made To Order, then please email your dimensions info@shoples.store. The item will be quickly tailored to suit your dims.
| Size in CM | Bust | Waist | Hip | Length |
|---|---|---|---|---|
| S | 70-86 | 60 | 88 | 130 |
| M | 74-90 | 64 | 92 | 132 |
| L | 78-94 | 68 | 96 | 134 |
| Size IN | Bust | Waist | Hip | Length |
|---|---|---|---|---|
| S | 27.56-33.86 | 23.62 | 34.65 | 51.18 |
| M | 29.13-35.43 | 25.20 | 36.22 | 51.97 |
| L | 30.71-37.01 | 26.77 | 37.80 | 52.76 |
Sustainability
Our goal is to achieve a less toxic environment and comply with industry guides when producing apparel. We are choosing manufacturer's whom are using at least 30% materials that are sensibly safe, but most other products compose of synthetic plastics which will take years to degrade in landfills. These pieces are designed to be worn and resold for a lifetime so please be conscious when purchasing.
Shoples will continue to prioritize sourcing fabrics that are both fashionable and environmentally friendly. This includes using organic cotton, recycled polyester, and innovative materials made from upcycled resources. By investing in sustainable textiles, the brand aims to reduce its overall environmental footprint and promote responsible consumption.
Conclusion
For Shoples, sustainability is an ongoing journey, evolving with the needs of the planet and the desires of consumers. By focusing on minimizing packaging, using sustainable materials, and fostering ethical production, Shoples aims to lead the way in a new era of fashion—one where style and sustainability go hand in hand.
Care Instructions
We recommend to follow the garment ticket or if none then recommended to follow the below care instructions:
- Wash and dry garment inside out
- Cold gentle machine wash with similar colours
- Line dry in shade
- Warm iron on reverse
- Do not bleach, soak or rub
- Do not tumble dry
- Do not dry clean
- By means of maintaining the item's appearance over time, we recommend avoiding contact with water or abrasive materials.
- To maintain the integrity of your jewellery pieces, we advise you to take the following precautions:
- Remember to only put costume jewellery on as a final touch – If cosmetics are applied whilst wearing jewellery, they build up on the surface, dulling their appearance. The alcohol and acids in perfume may cause permanent damage.