FAQs

We accept a variety of payment types, including ShopPay, ApplePay, GooglePay, all major credit cards (Visa, Mastercard, AMEX and more).

We are now on SHOP app! Download it Free! SHoP

We don't offer Zip or Afterpay yet! Sorry!

Your order will come with a e-packet tracking number, most items will take 17-29 days (unless otherwise stated)

When you order we'll provide you with an dispatch number. This means you're notified that it's in progress. You will receive 2nd notification for local deliveries via courier.

Please keep in mind that if you ordered multiple products, your shipments may be shipped at separate times.

In case of absence during the delivery, your parcel will be deposited in the Relay point closest to your home; you will be kept informed by email and/or SMS.

You have 10 days after receipt of the email informing you of the availability of your order to come and collect it from a collection point. You will need to present the delivery notification and your identity document.

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

Yes, we are happy to amend or cancel the order providing it has not shipped out yet. You can reach out to info@shoples.store to cancel your order with your order number and name on the shipping address. We’ll get back to you asap!

Each item is processed according to the vendors agreement, if you have an issue then please email us (info@shoples.store) within 24 hours of receipt.

Your case will be treated with care and you will be sent details.

Please note that we do not refund money for change of mind or for misfit sizing, so please choose carefully instead we issue a coupon/voucher from store with a same value of item that you chose.

Go to our returns & refunds page!

Your orders will ship out next day or at most 1-2 dispatch days from our head office. Most shipments will take 17-29 days (unless otherwise stated).

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

Where a delivery address within Australia has been nominated, the Price includes AustralianGST. Generally, AustralianGSTis not applicable where a delivery address outside Australia has been nominated, though additional taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. See International Import Tax Duty below.

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.