FAQs

How do I know where my items are?

Your order will come with a e-packet tracking number and most items will take 13-20 days (unless otherwise stated) however you can contact us at info@shoples.store

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

There is something wrong with my order, how do I return it?

Each item is processed according to the vendors agreement, if you have a faulty product please email us within 24 hours of receipt. Your case will be treated with care and you will be sent details of how to obtain a refund or replacement.

Please note for returns we are unable to cover the shipping cost.


*Please note for sanitary reasons items like toiletries such as toothbrush, used hair or makeup sets and brushes, or any of the like products opened, will not be refunded.

What if I do not like my purchase and change my mind?

Please note that we do not refund money for wrong orders or change of mind, so please choose carefully instead we issue coupon or voucher from store with same value of item you chose.

When will I get my refund?

Please allow up to 10 working days for your return to be received and processed, we'll notify you by email.