Return & Refunds

Our shipping is FREE! So don’t worry we won’t charge you.
You should receive the item within 19-29 days at most!
International shipping is $15 flat fee

Your order will come with a e-packet tracking number and most items will take 19-29 days (unless otherwise stated)

When you order we'll provide you with an tracking number from warehouse via email/SMS. This means you're able to keep track of where your items are from the moment your order is shipped out and until it arrives at your door.

Please keep in mind that if you ordered multiple products, your shipments may be shipped at separate times.

In case of absence during the delivery, your parcel will be deposited in the AusPost/Relay point closest to your home; you will be kept informed by email and/or SMS.

You have 10 days after receipt of the email informing you of the availability of your order to come and collect it from a collection point. You will need to present the delivery notification and your identity document.

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

Yes, we are happy to amend or cancel the order providing it has not shipped out yet. You can reach out to info@shoples.store to cancel your order with your order number and name on the shipping address. We’ll get back to you asap!

When will my order ship? How do I know where my items are?

Your order will come with a e-packet tracking number and most items will take 19-29 days (unless otherwise stated) however you can contact us at info@shoples.store

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

Please note that we do not refund money for wrong orders or change of mind, so please choose carefully instead we issue coupon or voucher from store with same value of item you chose.

Each item is processed according to the vendors agreement, if you have a faulty product please email us (info@shoples.store) within 24 hours of receipt. Your case will be treated with care and you will be sent details of how to obtain a refund or replacement.

Please note for returns we are unable to cover the shipping cost.

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Shoples has many reputable suppliers who also work with other famous designer brands. Their designs come with expertise and are carefully made. We ship from Australia, USA, UK & Hong Kong to our fans. Shoples uses a 'innovative drop-ship' technology which is at no cost at all to you 'FREE'.