Return & Refunds

Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our Website. Please however remember that our returns policy is in addition to your rights under the Australian Consumer Law which we will always stand by.

AUSTRALIAN CONSUMER LAW

Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

Refund & Return Policy/ 30-Day Return Policy

We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, we offer a hassle-free 30-day return policy. All refunds are returned with a store gift card amount. Please notify Shoples within 48 hours of receiving your products. Timely communication is essential for processing your request.

Here's how it works: 

Eligibility:

  • Returns are accepted within 48 hours of receiving your product. It will take 30 days from the date of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • Sale or discounted items are only eligible for returns if they are defective or damaged.

If you need to initiate a return or refund, please review our policy below:

  1. Notification Period: To request a refund, please notify Shoples within 48 hours of receiving your products. Timely communication is essential for processing your request.

  2. Proof of Quality: All returns may require a photo as proof to help us assess the quality of the product and determine eligibility for a return.

  3. Shipping Costs: Most products will be exempt from shipping costs for returns. However, if a product is not eligible for free return shipping, the customer will be responsible for covering those costs.

  4. Inspection Criteria: All returns are subject to inspection. Products that have been worn, soiled, altered, or damaged are not eligible for return.

  5. Unauthorized Returns: Returns sent without prior authorization will be returned to the sender without a refund. Please ensure you have received approval from our returns department before sending any items back.

  6. Processing Time: Once your return is authorized and received, it will be processed within 3-5 working days. You will be notified once your return has been completed.

  7. Change of Mind or Size Issues: Shoples does not accept returns for change of mind or inappropriate size choices. Instead, we offer a store gift card for the same value as the product if you wish to return or exchange.

  8. Right to Refuse Returns: Our returns department reserves the right to refuse any returned item that does not meet the original condition. In such cases, we may require you to pay our reasonable postage costs before we return the item to you.

We appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team. Thank you for choosing Shoples!