Return & Refunds

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging with tags attached.

Refunds
Once your return is received and inspected, we’ll notify you by email. Approved refunds are issued back to your original payment method within 5–7 business days.

Exchanges
If you need a different size or color, please contact us at info@shoples.store before sending your item back.

Non-returnable items

• Gift cards

• Final sale or clearance items

How to return

1. Email us at info@shoples.store with your order number.

2. We’ll provide the return address and instructions.

3. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

AUSTRALIAN CONSUMER LAW 

Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.