Gift Card
Hey now you can shop with credit. Choose the value. Be in control.
DETAILS
-
How does it work?
1. Choose the value of the e-Voucher from as little as $25
2. Add to cart and checkout as normal
3. Your e-Voucher will be emailed to you after your purchase, which can be forwarded to any recipient
When it's time to shop
Use your code to redeem your e-Voucher in the payment section of our checkout. Anything remaining on your e-Voucher can be used in another transaction.
Additional Information:
- All e-Vouchers are valid for 12 months from the date of issue
Shipping
Standard Delivery
AUD $7 National Customers only incl. TAS
Delivery times are quoted in business days for metro areas only and are estimates. 17-29 working days for all orders.
During sale periods, please allow additional time to receive your order.
Shipping times are provided by various couriers and can vary depending on shipping location and other external factors.
Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.
Chinese New Year Holiday will affect times usually around February-March but we are working on better shipping.
INTERNATIONAL SHIPPING
International shipping & delivery is AUD $20. * (read currency conversions.)
Delivery times usually take between 13-20 days or less. Some countries may receive earlier or later than indicated.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
PO BOXES
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed.
Return & Refunds
Okay so you're not happy with the order? No worries. Please read the guidelines below.
Each item is processed according to the vendors agreement, if you have an issue then please email us (info@shoples.store) within 24 hours of receipt.
Your case will be treated with care and you will be sent details of how to obtain a refund or replacement.
Please note that we do not refund money for change of mind, so please choose carefully instead we issue coupon or voucher from store with same value of item you chose.
Please note for returns we are unable to cover the shipping cost. Please note, we are not responsible for lost, stolen or undelivered returned parcels.
The Process is simple
You will receive an instructed email regarding a Free return label for the selected items.
You will need to print Return label and box it up. Please try not to damage the packaging or throw away!
If the product you purchased isn't available for Free return then you will have to pay for shipping.
You will then need to go to a postal hub to dispatch it.
Once we receive the package, we will make necessary judgement if you fulfil the requirements for a return or exchange under vendors agreement and our T&C's.
When will I get my refund?
Returns are usually processed within 3 business days of receipt and you’ll receive an email detailing your return once this has been completed.
Size Guide
If there is no size chart displaying at all then please refer to the below.
If it shows Made To Order, then please email your dimensions info@shoples.store. The item will be quickly tailored to suit your dims.
Our size guide is based on the body measurements below and should be used as a guide only! Different styles may differ across various fabrics and designs.
If you would like assistance with sizing, our customer service team are more than happy to help DM or email us; info@shoples.store
|
AU |
UK |
EUR |
US |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|---|---|
|
XXS |
4 |
4 |
32 |
0 |
80CM |
61CM |
89CM |
|
XS |
6 |
6 |
34 |
2 |
83CM |
64CM |
92CM |
|
S |
8 |
8 |
36 |
4 |
86CM |
67CM |
95CM |
|
M |
10 |
10 |
38 |
6 |
91CM |
72CM |
100CM |
|
L |
12 |
12 |
40 |
8 |
96CM |
77CM |
105CM |
|
XL |
14 |
14 |
42 |
10 |
101CM |
82CM |
110CM |
Sustainability
Our goal is to achieve a less toxic environment and comply with industry guides when producing apparel. We are choosing manufacturer's whom are using at least 50% materials that are sensibly safe, but most other products compose of synthetic plastics which will take years to degrade in landfills. These pieces are designed to be worn and resold for a lifetime so please be conscious when purchasing.