Privacy Policy

Our Privacy Policy is to inform you about how we collect, use and share your "Personal Information" when you visit our store. When we talk about “Personal Information” in this Privacy Policy, we are referring to both "Device Information" and "Order Information" as explained below. Collecting this information lets us better understand your purchases from ('Site'). Of course, your private information is important and personal so we are committed to keeping it private. Our website is secure and we make every effort to ensure that information and data about you is protected.

When you visit the Site, certain information about your device is automatically collected. This includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site we also collect information about the pages and products that you view, other websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information. 

Shoples uses different technologies to collect Device Information on the Site: 

  • “Cookies” - these are data files that are placed on your device or computer, they often include an anonymous unique identifier. To learn more about cookies or how to disable them visit
  • “Log files” - these track actions that take place on the Site. The data collected includes your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • “Web beacons”, “tags”, and “pixels” - these are electronic files that record information about how you browse the Site

As well as Device Information we also collect Order Information. This is specific data that you provide during your purchase on Site such as; your name, billing address, shipping address, payment methods and credit information, email address, and phone number. 

The Order Information is used to fulfill any orders placed on the Site. This includes processing your payment and delivery as well as providing you with order confirmations and receipts. Additionally, we use Order Information to: 

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising about our collections and upcoming ranges

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve your experience with our Site. Device Information captured by Cookies and Pixel Tags is anonymised and aggregated to allow us to improve the functionality of the Site by understanding site traffic and general customer interaction, trends and preferences. We look at trends of Site data and use Analytics tools to understand our customers' browsing behaviour and Site interaction. This also lets us understand how successful our advertising and marketing campaigns are. We retain your personal data for as long as necessary to fulfill the purposes for which we collect it. 

As described above we share your Personal Information with third parties. The Shoples online store is powered by Shopify. To read more about how Shopify uses your Personal Information please visit:

We also use Google Analytics to help us understand how our customers use the Site. The Google privacy policy explains how Google uses your Personal Information - find out more here: You can opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, assist law enforcement authorities, detect fraudulent activity or respond to other lawful requests for information we receive. 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are an Australian local resident, you have the right to ask us what Personal Information we hold about you. You also have the right to ask us to update, correct or delete your Personal Information. Please contact us using the below information if you would like to exercise any of these rights.

Additionally, if you are an Australian local resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Australia, including to China, Canada and the United States.

When you make an order on the Site, your Order Information will be maintained for our records unless and until you request this information to be deleted.

We update this privacy policy when needed to maintain compliance with and reflect legal, regulatory or operational changes. This policy was most recently updated on 27 June 2019.

If you have any questions or complaints or you would like more information about our privacy policy please feel free to contact us: or PO BOX 579, Artarmon, Sydney, 1570, NSW. 


How much is shipping?

Our shipping is FREE! So don’t worry we won’t charge you.
You should receive the item within 19-29 days at most!
International shipping is $15 flat fee

How do I track my Order?

Your order will come with a e-packet tracking number and most items will take 19-29 days (unless otherwise stated)

When you order we'll provide you with an tracking number from warehouse via email/SMS. This means you're able to keep track of where your items are from the moment your order is shipped out and until it arrives at your door.

Please keep in mind that if you ordered multiple products, your shipments may be shipped at separate times.

In case of absence during the delivery, your parcel will be deposited in the AusPost/Relay point closest to your home; you will be kept informed by email and/or SMS.

You have 10 days after receipt of the email informing you of the availability of your order to come and collect it from a collection point. You will need to present the delivery notification and your identity document.

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

Modify or cancel my order

Yes, we are happy to amend or cancel the order providing it has not shipped out yet. You can reach out to to cancel your order with your order number and name on the shipping address. We’ll get back to you asap!

When will my order ship?

When will my order ship? How do I know where my items are?

Your order will come with a e-packet tracking number and most items will take 19-29 days (unless otherwise stated) however you can contact us at

Some products may take less or more time to deliver - please refer to the product description for each item. Please see shipping policy for holiday and public holidays which may delay your package.

Return & Refund

Please note that we do not refund money for wrong orders or change of mind, so please choose carefully instead we issue coupon or voucher from store with same value of item you chose.

Each item is processed according to the vendors agreement, if you have a faulty product please email us ( within 24 hours of receipt. Your case will be treated with care and you will be sent details of how to obtain a refund or replacement.

Please note for returns we are unable to cover the shipping cost.

International Taxes & Duties?

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Where do our products ship from?

Shoples has many reputable suppliers who also work with other famous designer brands. Their designs come with expertise and are carefully made. We ship from Australia, USA, UK & Hong Kong to our fans. Shoples uses a 'innovative drop-ship' technology which is at no cost at all to you 'FREE'.