Privacy Policy

Our Privacy Policy is to inform you about how we collect, use and share your "Personal Information" when you visit our store. When we talk about “Personal Information” in this Privacy Policy, we are referring to both "Device Information" and "Order Information" as explained below. Collecting this information lets us better understand your purchases from ('Site'). Of course, your private information is important and personal so we are committed to keeping it private. Our website is secure and we make every effort to ensure that information and data about you is protected.

When you visit the Site, certain information about your device is automatically collected. This includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site we also collect information about the pages and products that you view, other websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information. 

Shoples uses different technologies to collect Device Information on the Site: 

  • “Cookies” - these are data files that are placed on your device or computer, they often include an anonymous unique identifier. To learn more about cookies or how to disable them visit
  • “Log files” - these track actions that take place on the Site. The data collected includes your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • “Web beacons”, “tags”, and “pixels” - these are electronic files that record information about how you browse the Site

As well as Device Information we also collect Order Information. This is specific data that you provide during your purchase on Site such as; your name, billing address, shipping address, payment methods and credit information, email address, and phone number. 

The Order Information is used to fulfill any orders placed on the Site. This includes processing your payment and delivery as well as providing you with order confirmations and receipts. Additionally, we use Order Information to: 

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising about our collections and upcoming ranges

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve your experience with our Site. Device Information captured by Cookies and Pixel Tags is anonymised and aggregated to allow us to improve the functionality of the Site by understanding site traffic and general customer interaction, trends and preferences. We look at trends of Site data and use Analytics tools to understand our customers' browsing behaviour and Site interaction. This also lets us understand how successful our advertising and marketing campaigns are. We retain your personal data for as long as necessary to fulfill the purposes for which we collect it. 

As described above we share your Personal Information with third parties. The Shoples online store is powered by Shopify. To read more about how Shopify uses your Personal Information please visit:

We also use Google Analytics to help us understand how our customers use the Site. The Google privacy policy explains how Google uses your Personal Information - find out more here: You can opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, assist law enforcement authorities, detect fraudulent activity or respond to other lawful requests for information we receive. 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are an Australian local resident, you have the right to ask us what Personal Information we hold about you. You also have the right to ask us to update, correct or delete your Personal Information. Please contact us using the below information if you would like to exercise any of these rights.

Additionally, if you are an Australian local resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Australia, including to China, Canada and the United States.

When you make an order on the Site, your Order Information will be maintained for our records unless and until you request this information to be deleted.

We update this privacy policy when needed to maintain compliance with and reflect legal, regulatory or operational changes. This policy was most recently updated on 27 June 2019.

If you have any questions or complaints or you would like more information about our privacy policy please feel free to contact us: