EME STUDIO Sweater
Return & Refunds
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging with tags attached.
Refunds
Once your return is received and inspected, we’ll notify you by email. Approved refunds are issued back to your original payment method within 5–7 business days.
Exchanges
If you need a different size or color, please contact us at returns@shoples.store before sending your item back.
Non-returnable items
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Gift cards
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Final sale or clearance items
How to return
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Email us at returns@shoples.store with your order number.
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We’ll provide the return address and instructions.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
AUSTRALIAN CONSUMER LAW
Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
Shipping
Australia Only
Standard Shipping Rate: AUD $10.00
Delivery timeframe: 13–20 business days depending on product and delivery location within Australia.
Orders are processed within 1–3 business days. Once dispatched, you will receive a confirmation email with tracking information.
Please note that delivery timeframes are estimates and may vary due to courier operations or public holidays.
Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.
Public holidays will affect times usually but we are working on better shipping.
FREE SHIPPING
Enjoy free shipping when you spend over $50 AUD** Yes! that's all! If you shop to you drop and go over the threshold limit then we'll be happy to pay for your delivery - Absolutely FREE! * Remember T&C's apply though. Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. *Conditions *Must reach threshold at checkout, not including shipping or cannot be used with other promotional coupon/codes.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
Currency for International customers - Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency)
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Some orders total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD or local currency. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
PO BOXES
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed.
Size Guide
If there is no size chart displaying at all then please refer to the below.
Our size guide is based on the body measurements below and should be used as a guide only! Different styles may differ across various fabrics and designs.
If you would like assistance with sizing, our customer service team are more than happy to help DM or email us; info@shoples.store
If it shows Made To Order, then please email your dimensions info@shoples.store. The item will be quickly tailored to suit your dims.
| Size in CM | Bust | Waist | Hip | Length |
|---|---|---|---|---|
| S | 70-86 | 60 | 88 | 130 |
| M | 74-90 | 64 | 92 | 132 |
| L | 78-94 | 68 | 96 | 134 |
| Size IN | Bust | Waist | Hip | Length |
|---|---|---|---|---|
| S | 27.56-33.86 | 23.62 | 34.65 | 51.18 |
| M | 29.13-35.43 | 25.20 | 36.22 | 51.97 |
| L | 30.71-37.01 | 26.77 | 37.80 | 52.76 |